Digital Humans for Customer Service Teams
CallsHero provides businesses with large support teams smart Digital Humans that eliminate long waiting times, staffing challenges, and uneven customer service.
Quick Overview
Instead of paying high costs for staff, software, and out-of-hours work, you pay only for the use of capable Digital Humans—while keeping full control over what they say, service standards, and your information.
Lower Costs
Reduce running costs by up to 70% compared to traditional staffing.
Always Available
Digital Humans answer calls instantly, 24/7, eliminating wait times.
Consistent Service
Every call is handled perfectly according to your guidelines.
Easy to Scale
Handle any number of calls without hiring or training more staff.
How CallsHero Works for Support Teams
Typical Getting Started Timeline
Using Digital Humans alongside or instead of traditional teams follows a clear process:
| Phase | Weeks | Milestone | Key Activities |
|---|---|---|---|
| Setup | 1–3 | Digital Human Setup | Setting up what the Digital Human says, connecting systems, adjusting personality. |
| Testing | 3–5 | Test Group Active | Internal testing and handling a small number of real calls. |
| Launch | 6–8 | Full Switch | Gradually increase AI call handling, monitor performance. |
Timelines vary based on complexity and required connections.
Benefits & Costs
CallsHero's Digital Humans offer advanced features at a lower cost than traditional methods.
Core Features Included:
- Human-like voice & conversation
- Connects to your business tools
- Handles payments securely
- Live performance dashboard
- Call recording & text versions
- Works 24/7, 365 days a year
- Meets data privacy rules
- Easy setup & management
Cost Comparison (Example):
| Item | Traditional Agent (Est.) | CallsHero Digital Human |
|---|---|---|
| Cost per Call Minute | £1.00 - £2.50+ | £0.35 - £0.75 |
| Setup Time | Weeks/Months (Hiring/Training) | Days/Weeks |
| Availability | Shift-based, requires scheduling | 24/7/365 |
Core Capabilities
Human-like Conversations
Our Digital Humans understand the conversation, handle interruptions, and sound natural, like talking to a real person. Supports multiple languages.
Flexible Conversations
Easily update what the Digital Human says and how it handles calls through a simple dashboard. Changes take effect instantly.
Connects to Your Tools
Link CallsHero to your existing customer databases, calendars, payment systems, and support ticket systems to automate tasks.
Live Performance Tracking
See how many calls are handled, how quickly issues are resolved, and customer feedback in real-time.
Grows With You & Always On
Handles any volume of calls without slowdowns. Built on reliable technology to ensure it's always working.
Keeping Data Safe
Meets strict data privacy rules (like GDPR) and uses secure methods to handle payments and protect information.
Connections & Security
Connects With Your Tools
CallsHero works with the tools you already use:
Customer & Business Tools
Salesforce, HubSpot, Zoho, Microsoft Dynamics, Calendly, Google Calendar, Zapier
Support Systems
Zendesk, Freshdesk, Intercom, Jira Service Management
Payment Systems
Stripe, Adyen, Worldpay
Tools for Specific Businesses
Real Estate, Healthcare, Legal, and more
Keeping Data Safe
- Meets data privacy rules (like GDPR), lets you control how long data is kept, and easily delete customer data if requested.
- Securely handles card payments over the phone without storing sensitive details.
- Uses highly secure data centers and protects your information with strong encryption.
Pricing Explained
How We Create Your Quote
-
1
30-min Introductory Chat
-
2
Plan & Estimated Usage (48h)
-
3
Detailed Quote & Savings Estimate
-
4
Agreement & Project Start
Example Minute Rates
| Calls per Month (Minutes) | Receiving Calls Only | Receiving & Making Calls |
|---|---|---|
| <10,000 | £0.70 | £0.75 |
| 10,001–50,000 | £0.55 | £0.62 |
| 50,001–100,000 | £0.45 | £0.52 |
| >100,000 | £0.35 | £0.42 |
Connection & Setup Costs
| Item | Cost |
|---|---|
| Core Service Setup | Quoted Separately |
| Basic connection | Included |
| Custom connection setup | From £1,500 |
| Secure phone payment system | £3,000 + £0.02/transaction |
Support Options
| Plan | Response Time | Monthly Fee |
|---|---|---|
| Standard | 4h | Included |
| Enhanced | 1h | £450 |
| Premium | 15min | £900 |
All quotes fix minute rates for 12 months and include a 30-day cancellation guarantee.
Common Questions
How long does switching over take?
We aim to have a test group live within three weeks, with a full switch typically taking eight weeks.
Do you record calls?
Yes—we provide secure recordings and text versions. Data is kept for 30 days by default, but this can be increased if required.
Can staff jump into a call?
Managers can listen in, join, or transfer calls using the live control panel.
What happens if the Digital Human gets stuck?
If the Digital Human isn't sure, it can transfer the call to a person, take a message, or arrange a call-back, based on your settings.
Can we use both Digital Humans and people?
Absolutely—use Digital Humans for simple questions and pass complex ones to your team.
Is there a minimum contract length?
No, all plans include a 30-day cancellation period. Longer terms (6/12/24 months) contracts are available at a fixed cost.
Schedule Your Introductory Chat
What Happens Next
- A 30-minute chat with one of our experts
- We'll review your current call handling process
- Identify opportunities where Digital Humans can help
- Receive a preliminary estimate of potential cost savings
- Completely obligation-free discussion
Try Our Demo
Experience our Digital Human in action by calling our live demo number:
All demo calls are answered by CallsHero AI